上个礼拜，我把我那无法操作的LumiSpa送去如新维修。那架坏了的洗脸机是属于第七批的。一个礼拜后，我接到如新的简讯，告诉我洗脸机修好了，可以领了。让我开心的是我拿到的是一台全新的机器。工作人员告诉我这第八批应该没有问题。
I was just getting back my LumiSpa from Nu Skin office after about a week since it (the batch #7) has broken down and was sent for repair. What I got was a replacement. I was informed by the staff that this batch #8 should have no problem.
对于在保修期内发生故障的机器，客户可以送回如新进行检查。 但是，如果机器在保修期之后短期内发生故障，根据个别情况而定，客户可能会或可能不会得到维修服务或产品更换。 如果机器在保修期过后的一段时间内发生故障，客户将无法获得维修服务（即使您愿意付维修费），这意味着客户需要购买一台新的。
For device which is broken down within the warranty period, customer can send to the office for checking. However, if device is broken down just after the warranty period, base on case by case basis, customer may or may not get their device repaired or replaced. If device broken down for a period of time after the warranty period, no repair service is available to customer, that means customer needs to buy a new one (even though you are willing to pay for the repair).
当员工收回有故障的机器时，他会向客户发出带有机器详细资料的红色发票。 如新将发送简讯通知顾客关于维修已完成和领取机器的截止日期。 顾客必须向工作人员提交同样的红色发票以领取机器。 如新将保留红色单据和重复发票，并附上维修或更换细节。 我喜欢他们的客户服务。 工作人员耐心回复我的询问。整个过程是非常简单，愉快的。
A red slip with device details will be given to customer when staff collected the faulty device. Nu Skin office will send message to customer's mobile informing that repair has been done and deadline to collect back the device. The same red slip has to be presented to the staff for collection. Nu Skin office will keep the red slip and duplicated invoice with repair or replacement details will be issued to the customer. I love their customer service. The whole process is easy and pleasant with great counter service. Staff is patient to reply my enquiries.
我不建议您从其他国家或二手市场购买如新的机器，尽管那么做可能要便宜得多。 这是因为您可能没有收据，或者机器已不在保修期内。 任何需要维修或替换的机器都需要送回到出售该台机器的国家。 这真会很麻烦！
I do not recommend you to purchase Nu Skin's device from another country or from second hand market, despite it may seem much cheaper. This is due to you may not have the receipt, or you are no longer covered under their warranty period. Any broken down device needs to be sent to the Nu Skin office in that particular country which sold the device. What a hassle!
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